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Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return, in case, you receive the product and are not satisfied. All product returns must be shipped back in their original form of packaging and include all accessories, please try to not through the packing box away if you're not sure whether to keep it or not. Refunds will be processed via the original form of payment.  
You can always contact us for any return questions at info@eileenjewel.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on items purchased with gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

For more refund policies, check Refund Policy.

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