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14 DAYS RETURN POLICY 

Our commitment to you does not end at delivery time, what we offer here is to create a comfortable & well-pleasing shopping experience.

Items may be returned or exchanged within 14 days from they were delivered, free-of-charge and no questions asked.

We hope that you would love your purchase from www.eileenjewel.com If the item is damaged or incorrect or missed, please contact our customer service at  info@eileenjewel.com.

Returns:

Return Policy

Please follow below simple steps to return items.

Kindly contact our Customer Service Team and provide & send the following information, follow these steps so that we can better facilitate your return request, please make sure your return could meet our warranty here.

  1. Full name and Order no. (can be found in your member account)
  2. Reason(s) for return
  3. Name of item(s) to be returned and its respective quantity
  4. Photographs (e.g. the defective part or whole package to show any missing content)
  5. Please indicate if the seal of item(s) has been removed or unwrapped

14 Days No Reason To Return

If you are not satisfied with your purchase, please contact us for a return or refund within 14 days after you sign for it. Merchandise must be unworn, unwashed, unused and in its original condition with all tags attached and comply with the following requirements. Please note that you also need to provide your purchase proof to us. We will send you a return shipping label, which you must use when sending your item. Once we have received the returned item we will refund your money. 
We’ll initiate the refund once we confirm the condition of the item you return. 

1) We also accept return(s) if:

  1. Size issue
  2. Damaged / Defective
  3. Color faded / Discolored
  4. Damaged in transit
  5. Replacement
  6. Exchange

If you receive any wrong/damaged/defective item(s), please send us an email at  info@eileenjewel.com with your order number, the item(s) number and attach the proof of pictures of the defective part of the item(s). Our staff will handle it within 3 working days.

If your return request is approved by our staff, we will be responsible for return shipments & costs.

2) If there is a missing item from your order:

Contact our customer service center via email within 1 day of delivery.

Please keep all contents of the original package including packaging material (boxes, plastic bags, etc.) with you until you are instructed otherwise.

Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.

Processing a return with a company provided label

Return labels will be provided only for damaged or defective products within the policy time.

Securely pack your item(s) in your original box or another box. Ensure labels are removed if you use the original box.

Exchanges

Unfortunately, we do not offer exchange options at the moment. Please follow the return policy steps for the items you wish to exchange and visit the website to submit a new order for your new items. 

Cancellation

An item is eligible for cancellation if:

You posted a Return request within 30 minutes of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center or email: info@eileenjewel.com or

The order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or

The ordered item is out of stock; or

Pre-orders can be canceled at any time (if they are not processed).

Refund

Refund Payment

Any refunds will be processed via the original form of payment.

PayPal: Your refund will be credited into the same account your payment came from.

Credit Card: Your refund will be credited into a bank account designated by you. Please note funds return may take a few business days to clear after refund confirmation.

*Your refund will be processed as soon as the returned product is inspected by our team and confirmed that it fits within our Return Policy. Upon our approval, refund process takes about 2-3 business days. Refund can only be made payable via chosen payment method during sales. (for example your credit card supplier). Please note that the time taken for a payment services provider to provide you with your refund can vary depending upon the provider,

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and your return request will be processed within 2 business days. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

For refunds, please note that your financial institution may need an extra 7 business days to clear the funds back into your account.

If you do not see an answer to your question above, please send us an email at  info@eileenjewel.com. We'd love to hear from you!